Program Manager II (Assessments)

06/26/2024 3:57 PM | Anonymous

Program Manager II (Assessments)

Navy Federal Credit Union

How to Apply:

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About the Job:

The Program Manager II, Assessments will develop and implement the assessment strategy for Navy Federal for development assessments. In this role, they will partner with Learning & Talent Development stakeholders. To learn about their assessment needs; develop an assessment strategy that defines our approach for selecting, using, and monitoring assessments in compliance with business and legal requirements; and implement the strategy with those identified partners. For new assessments, the Program Manager II will identify target assessments that meet stakeholder needs, review vendor validation studies, support vendor onboarding and implementation as the assessment expert, and conduct internal validation studies and ongoing monitoring.  

Primary Duties include:

  • Review program-related data using performance measurements and indicators to identify areas for improvement and potential risk and develop action plans for each indicator or area identified and lead change management
  • Consult with leadership and business partners to effectively define KPIs and short/long-term goals and objectives, initiatives, and actions plans
  • Analyze overall program effectiveness; identify and address areas of opportunity and make recommendations
  • Innovatively identify and collaborate with management regarding the current and future needs and trends for programs and channels based on feedback
  • Identify, scope, document, coordinate, and implement business solution requirements in accordance with program/channel and project goals
  • Support qualitative and quantitative analysis using analytical techniques, tools, models, simulation, etc.
  • Direct and lead work by developing and coordinating work plans, schedules, milestones, deliverables, and training
  • Manage program budgets including risk and impact of changes to program plans
  • Identify and minimize risks or constraints that would impact program deliverables
  • Identify, communicate, and resolve branch/division/department or cross-organizational areas of concern that may impede or impact other projects/initiatives
  • Maintain/archive program documentation
  • Ensures program deliverables are met in accordance with expectations
  • Prioritize and delegate assignments, including project analysis, requirements definition, and implementation of program modifications and enhancements
  • Develop action plans for conducting internal analyses and collaborate with business partners to identify root causes for employee development gaps and establish solutions
  • Manage moderately complex programs
  • Serve on teams and task groups for programs or initiatives of considerable impact within the business unit &/or across the organization
  • Ensure effective program management from inception through implementation
  • Mentor members of the team within the branch to ensure cooperation and consistent application of policies and procedures
  • Solve moderate to complex project-related problems
  • Interact effectively with managers and division/department management concerning program(s)
  • Recommend improvements across division/department lines
  • Build relationships with management and key stakeholders
  • Perform other duties as assigned


  • Experience in workflow and program development including development of requirements documents, procedures, and implementation plans
  • Significant experience in managing multiple initiatives, and meet changing requirements and priorities to accomplish objectives and goals, independently or in a team environment
  • Significant experience in collaborating across organizational boundaries and building partnerships across various functions
  • Experience in leading, training, guiding and mentoring others
  • Significant experience working with leadership and management in diverse and complex operational environments
  • Advanced project management skills to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
  • Advanced planning, organizational and problem-solving skills
  • Advanced skill in identifying and analyzing business requirements and recommending solutions
  • Innovative thinking skills to solve problems and facilitate the decision-making process
  • Advanced verbal, written, and interpersonal communication skills, including ability to communicate complex terms to all levels of audiences
  • Analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results, or relationships
  • Bachelor's Degree in Business, Management, or the equivalent combination of training, education, and experience

Desired Qualification(s):

  • Project Management Professional (PMP), or the equivalent combination of training, education, and experience
  • Expert knowledge of Navy Federal's functions, philosophy, operations, and organizational objectives
  • Knowledge of systems and software used at Navy Federal
  • Working knowledge of state and Federal laws; industry regulations, principles, and practices; and company policies that govern the business unit's products/services
  • Certified Scrum Master (CSM), or the equivalent combination of training, education, and experience
  • Master’s Degree in Industrial and Organizational Psychology Experience on talent assessment programs, measurement of talent systems, and/or competency modeling 

Hours: Monday - Friday, 8:00AM - 4:30PM 

Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602

About Us:

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

  • Best Companies for Latinos to Work for 2024
  • Computerworld® Best Places to Work in IT
  • Forbes® 2024 America’s Best Large Employers
  • Forbes® 2023 The Best Employers for New Grads
  • Fortune Best Workplaces for Millennials™ 2023   
  • Fortune Best Workplaces for Women ™ 2023       
  • Fortune 100 Best Companies to Work For® 2024
  • Military Times 2023 Best for Vets Employers
  • Newsweek Most Loved Workplaces 
  • Ripplematch Campus Forward Award - Excellence in Early Career Hiring
  • Yello and WayUp Top 100 Internship Programs

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

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