Virtual Assessment Center (VAC) Intern
Aon
About Aon
Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement, and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. To learn more visit aon.com.
About Aon Assessment Solutions
Aon Assessment Solutions is a preeminent provider of online assessments with an award-winning library of adaptive assessments, advanced simulations, engaging mobile-first applications, and a large global team of industrial-organizational psychologists to support our clients and drive best practice by focusing on business results. We work with our clients to understand and shape the employment life cycle, from selection through retention, development, and engagement. We understand what it takes to hire the right talent and retain, develop, and engage them for optimal business results.
About the Job
Position Summary
The VAC Intern (Assessor) diligently ensures smooth and efficient processing of all aspects of assessment administration for an optimal candidate experience. This includes observing and evaluating targeted behaviors, skills, strengths, and developmental areas of potential candidates and incumbents in various positions and industries via telephone based behavioral assessment simulations. Engages in interactive job simulation programs and develops behavioral profiles for the purpose of selection and development opportunities.
Hours and Term
Interns at Aon work as contract employees and a typical internship lasts from 1-2 years.
The internship begins with an initial 6-month term. At the end of the 6 months, the intern will be given the option to extend contingent on a satisfactory performance review with their manager. Hours are 30 to 40 per week (depending on student's schedule and Aon's client needs).
Application Process
Email Alec Campbell (alec.campbell@aon.com) with your resume and interest to apply (indicating which position, or both).
The application process consists of five steps: Resume review → Assessments → Pre-screen → Interview → Reference Check. Preferred start date is as soon as possible.
Pay
The pay schedule is as follows:
• Starting wage $22 per hour.
• Increases are made at the manager’s discretion, with Service Line Leader approval.
Any raises are based on performance and level of achievement in M.A. or Ph.D. program (e.g., defending master’s thesis) and occurs on a 12-month schedule.
Job Requirements
Principle Duties and Responsibilities
• Positively represent Aon and clients
• Execution of key steps throughout assessment programs such as adhering to scripted scenarios, listen actively, offers appropriate cues to candidates, uses significant amount of independent judgment, manages calls to adapt to candidate vagaries, takes detailed notes on behaviors exhibited, assigns numerical ratings in accordance with program specific guidelines, and accurately enters data into technology platform
• Ensure standard, reliable, and valid assessment experience for each candidate
• Initiate an active role in the learning client programs by reviewing guidelines, listening to calls, and soliciting and utilizing feedback as necessary
• Adhere to timeliness standards (program specific start and end times, duration, hold time and lag time)
• Demonstrate openness to and acceptance of fluctuating business needs and flexibility with scheduling
• Maintain a pleasant professional demeanor
• Cross-train and participate in other areas of Aon to provide leveraged support as needed
• Deliver programs that require frequent computer/phone use at a workstation for extended periods
• Participation in training sessions, presentations, and meetings, in person or virtually as needed
Required Knowledge and Experience
• Strong customer service orientation
• Basic administrative skills (typing, reporting, document and office organization, calendar management)
• Intermediate level skill with Microsoft Office suite preferred
• Excellent oral and written communication, listening, and interpersonal skills
• Able to adapt to changing business priorities and prioritize and execute tasks in a high-pressure environment
• Highly self-motivated and directed
• Keen attention to detail
• Experience working in a team-oriented, collaborative environment
• Ability to recognize and navigate through cultural differences preferred
Required Qualifications
• Enrolled in a master’s degree program in Industrial-Organizational Psychology or a related field (e.g., Social-Organizational Psychology, Organizational Development)
